STRATEGIC PRINCIPLES
The source of confidence and support underlying investments is an innovative, high quality and customer-oriented service approach.

To offer the best service experience to customers

High service quality targeting the customer satisfaction
Business processes focused on efficiency
High competence, experience and implementation skills
Customer-oriented relationship management aimed at understanding and meeting the needs
Widespread distribution channels

To focus on technological innovation for information, communication and services

Current informatics infrastructure
Quick and efficient hardware and software solutions, developed with a full integration philosophy, as a first in its sector

Investment in competent human resources

Education and training aimed at increases in experience, competence and efficiency
Performance-based objective assessment

High asset quality and sustainable profitability

Sustainable growth focused on main fields of activity
High asset quality
Developed assessment and measurement infrastructure

Effective resource management

Access to appropriate resources thanks to high credibility
Extensive resource and product variety
Maturity and risk management consistent with assets